FAQ

Signing up is quick. Click “Sign Up,” enter your name, email, date of birth, and a secure password, and confirm that you’re at least 18 and a resident of an eligible state. The Welcome No Deposit Bonus is applied automatically once you complete account verification. If you live in one of the excluded states—Idaho, Michigan, Montana, Nevada, Connecticut, or Washington—you won’t be able to register. After registration, check your inbox for a verification link and follow the KYC steps if you plan to redeem Sweeps Coins. Keep your account info accurate to avoid delays with withdrawals. If you run into issues during registration, contact live chat or email support@spinquest.com for direct help.

The Welcome No Deposit Bonus is a sweepstakes sign-up offer that gives new players 100,000 Gold Coins plus 2 Sweeps Coins automatically when they register and verify. Gold Coins are for fun play and can’t be cashed out. Sweeps Coins are redeemable after meeting playthrough requirements. Wagering for the Sweeps Coins in this offer is 3x. Sweeps Coins can be used across eligible games, and once you hit the minimum redemption of 50 Sweeps Coins, you can request a payout. There’s no maximum cashout, but Sweeps redemptions and bonus use are subject to standard terms and verification. This offer is available in 44 states and excludes the states listed above.

No. Most SpinQuest promotions, including the Welcome No Deposit Bonus and daily login rewards, are applied automatically—no bonus code required. Purchase-based bonuses activate automatically on your first eligible purchase. The Mail-In Bonus is the exception: you need to submit the required mail-in materials to claim those Sweeps Coins. Always check the specific offer terms in the promos section or the full terms and conditions.

Deposits are fast and processed in USD. Accepted methods include American Express, Apple Pay, MasterCard, and Visa. Deposits generally post instantly to your account so you can start playing right away. Withdrawals for Sweeps Coins converted to real payouts are processed within approximately 24–72 hours once your request is approved and your account is verified. The minimum redemption threshold is 50 Sweeps Coins for payout via Visa, MasterCard, or bank transfer. Processing time may vary by bank and verification status. Always review payout terms and provide KYC documents promptly to avoid delays.

Wagering requirements are how many times you must play through Sweeps Coins before requesting a redemption. For example, the Welcome and Daily Login bonuses carry a 3x requirement on Sweeps Coins, while first-purchase bonuses carry 1x. Game contribution rates affect progress: slots contribute 100%, blackjack contributes 20%, and other table games vary. Example: If you receive 10 Sweeps Coins with a 3x requirement, you must place the equivalent of 30 Sweeps Coins in qualifying wagers before you can redeem winnings tied to that bonus. Contribution rates change how quickly you meet the requirement, so choose games that count fully if you want faster progress. Terms and conditions apply.

Yes. SpinQuest is optimized for mobile play on iOS and Android devices via a responsive web app, so there’s no mandatory download. Games from live dealer to slots are mobile-compatible and designed to play smoothly on phones and tablets. If you have performance issues, make sure your browser is up to date, clear cache, or try another device. For persistent problems, contact live chat or support@spinquest.com.

SpinQuest hosts over 1,000 titles, including popular slots, blackjack, roulette, video poker, craps, and live dealer games from top providers like NetEnt, Evolution Gaming, Pragmatic Play, Hacksaw Gaming, BGaming, Red Tiger Gaming, NoLimit City, Mancala Gaming, Gaming Corps, and 3 Oaks. Provider availability may vary by state and game, and all titles have their own RTPs and volatility so you can choose what fits your style.

SpinQuest operates under a sweepstakes model designed to comply with applicable U.S. laws and state regulations where available. The platform is accessible in 44 states and excludes Idaho, Michigan, Montana, Nevada, Connecticut, and Washington. You must be 18 or older to play. Because rules vary by state, check local regulations and SpinQuest’s terms before you play. Responsible gaming and identity verification are part of maintaining a legal, secure service.

To withdraw Sweeps Coin winnings, SpinQuest requires identity verification to prevent fraud and meet payout rules. Typical documents include: Government-issued photo ID (driver’s license, passport, or state ID), Proof of address (utility bill or bank statement dated within the last three months), Payment method verification if needed (card photo or transaction receipt). Upload documents securely through your account KYC area. Verification turnaround varies by volume, but providing clear, matching documents speeds approval. Accounts with incomplete or mismatched info may face temporary holds until resolved.

Try these quick fixes first: refresh the page, clear browser cache, update your browser, restart your device, or switch to a different network. If problems persist, use the live chat for immediate help or email support@spinquest.com with a clear description and screenshots. Keep your account email and username handy to speed resolution. Support can help with login problems, bonus crediting, game errors, and payout status.

SpinQuest provides tools to help you play responsibly, including deposit limits, session reminders, self-exclusion, and cooling-off options. All players must be 18 or older. If you feel your play is becoming a problem, use the account controls to set limits or self-exclude, and consult professional resources listed in the responsible gambling section. Terms and conditions require fair use, and account misuse can result in suspension.